At ong24, we understand that your winnings should be enjoyed without long waits. Our withdrawal system is designed to ensure your funds reach your bank account or e-wallet quickly and securely.
Ong24 supports a wide range of withdrawal methods that are popular among Malaysian users — from traditional bank transfers to the latest e-wallets.
The most popular withdrawal method in Malaysia. Funds are transferred directly to your bank account via the DuitNow network, integrated with all major local banks.
Full support for all major Malaysian banks including Maybank, CIMB, Public Bank, RHB, Hong Leong Bank and many more through the secure FPX platform.
Withdraw directly to your Touch 'n Go eWallet and use it for everyday purchases. The process is automatic and requires no additional verification after the initial KYC.
Withdrawals to Boost eWallet are processed quickly and can be used immediately at thousands of Boost-accepting merchants across Malaysia.
Withdrawals to GrabPay let you use your winnings for Grab rides, food orders, or other retail transactions within the Grab ecosystem.
Withdraw via standard bank transfer to any personal bank account that has been registered and verified in your ong24 profile.
Open the ong24 app or website and log in using your username and password. Make sure your internet connection is stable before starting the process.
Click the wallet icon in your account dashboard, then select the "Withdrawal" tab from the menu that appears.
Choose your preferred withdrawal method — DuitNow, FPX, TNG eWallet, Boost, GrabPay, or direct bank transfer. Make sure the recipient account has been registered.
Enter the amount you wish to withdraw in MYR. Check the minimum and maximum withdrawal limits for your chosen method before proceeding.
For security, ong24 requires two-factor authentication (2FA) for every withdrawal transaction. Enter the OTP code sent to your registered phone number or email.
Once verification is successful, your withdrawal request is processed according to the designated processing time. You will receive a notification once the funds have been transferred.
Check the minimum and maximum limits and processing times for each withdrawal method available at ong24.
| Withdrawal Method | Minimum Limit | Maximum Limit | Processing Time | Fee |
|---|---|---|---|---|
| DuitNow | MYR 30 | MYR 50,000 | 1–3 hours | None |
| FPX (Bank Transfer) | MYR 50 | MYR 100,000 | 1–24 hours | None |
| Touch 'n Go eWallet | MYR 20 | MYR 10,000 | 15–60 minutes | None |
| Boost eWallet | MYR 20 | MYR 10,000 | 15–60 minutes | None |
| GrabPay | MYR 20 | MYR 10,000 | 15–60 minutes | None |
| Direct Bank Transfer | MYR 50 | MYR 50,000 | 3–24 hours | None |
The withdrawal limits above apply to regular members. Gold and Platinum VIP members enjoy higher limits. Learn more about the ong24 VIP programme.
As an ong24 VIP member, you enjoy withdrawal privileges that are significantly faster than those of regular members. This is what sets the playing experience at ong24 apart.
Processed within 24 hours. Daily withdrawal limit up to MYR 5,000.
Processed within 3 hours. Daily withdrawal limit up to MYR 20,000 with a personal VIP agent.
Processed within 30 minutes, 24 hours a day, 7 days a week including public holidays. No daily withdrawal limit.
The security of your funds is ong24's highest priority. Every withdrawal transaction is protected by multiple layers of advanced security.
All transaction data is encrypted using 256-bit SSL technology, the same standard used by leading banking institutions worldwide.
Every withdrawal request requires OTP verification via SMS or email, ensuring that only you can approve the transaction.
The ong24 security team monitors all withdrawal activity around the clock and will contact you if any suspicious activity is detected.
The ong24 KYC process ensures that withdrawals can only be made to accounts verified under the name of the registered member, preventing any form of misuse.
The ong24 system automatically locks an account after several failed login attempts, protecting your account from unauthorized access.
Your bank account and e-wallet details are stored in a protected database and are never shared with any third party without your consent.
The ong24 anti-fraud system automatically reviews every withdrawal request to detect and block any abnormal or suspicious activity.
The dedicated ong24 support team is available at all times to assist with any withdrawal-related issues via live chat, email, and other communication channels.
One of the most common complaints among online casino players in Malaysia is withdrawal issues — whether the process is too slow, too complicated, or riddled with hidden conditions that leave players feeling trapped. At ong24, we take a very different approach: we believe your winnings are rightfully yours, and it is our responsibility to ensure they reach you in the easiest and fastest way possible.
The ong24 withdrawal system was built from the ground up with the real needs of Malaysian players in mind. We know that many players rely on e-wallets like Touch 'n Go and Boost in their daily lives, so we make sure withdrawals to these platforms are processed in the shortest time possible. At the same time, for those more comfortable with traditional bank transfers via DuitNow or FPX, that option is also available with competitive limits and no hidden fees.
What truly sets ong24 apart from most other platforms is our commitment to transparency. No withdrawal fees, no rollover requirements applied to withdrawal funds, and no waiting periods extended without good reason. Should any unexpected delay occur — for example, due to a technical disruption on the bank's end — our support team will proactively reach out to you with the latest update.
Many new players ask — why does ong24 require a KYC (Know Your Customer) process before the first withdrawal can be made? The answer is simple: this process is to protect you. KYC ensures that only the legitimate account owner can make withdrawals, directly preventing unauthorised use of your account.
The KYC process at ong24 is straightforward and can be completed in under 10 minutes. You simply need to upload a photo of your valid identity card (MyKad) or passport, along with one supporting document such as a bank statement or recent utility bill. These documents are reviewed by the ong24 verification team and results are typically communicated within 24 business hours.
Once KYC is successfully completed, you can make unlimited withdrawals to your verified account. More importantly, a complete KYC status also enables you to enjoy higher withdrawal limits and eligibility to upgrade to higher VIP tiers at ong24.
In most cases, withdrawals at ong24 are processed within the stated timeframe without any issues. However, delays can occasionally occur — usually due to factors outside our control such as banking system disruptions, scheduled maintenance by e-wallet providers, or temporary technical issues on the recipient's end.
If your withdrawal is taking longer than expected, the first step is to check the request status in your ong24 account dashboard. Every withdrawal request will display its latest status — either "Processing", "Approved", or "Completed". If the status shows "Processing" for longer than usual, contact the ong24 support team via live chat and provide your transaction number for immediate investigation.
The ong24 support team operates 24 hours a day, 7 days a week, and will promptly investigate every withdrawal complaint. In most cases, delay issues are resolved within 1 to 2 hours of a report being received. VIP Gold and Platinum members receive priority handling for any withdrawal issues and will be attended to by their personal agents.
To ensure your withdrawal process goes smoothly every time, here are some practical tips from the ong24 team that you can follow:
Complete KYC as early as possible. Do not wait until you want to make your first withdrawal to complete KYC. Complete the process right after registering so you can withdraw at any time without delays.
Register more than one withdrawal method. By registering multiple withdrawal methods in your profile — for example, DuitNow and Touch 'n Go eWallet — you have an alternative option should one method experience a temporary technical disruption.
Check limits and terms before playing. Before starting a gaming session, make sure you understand the withdrawal limits associated with your VIP level and payment method. This helps you avoid any unwanted surprises when making a withdrawal.
Enable 2FA on your account. Two-factor authentication not only protects your account from unauthorised access, but also speeds up the withdrawal verification process, as the ong24 system already recognises your account's security pattern.
Upgrade to VIP status. The most effective way to enjoy faster withdrawals and higher limits is to upgrade your VIP level at ong24. Platinum members enjoy withdrawals within 30 minutes with no daily limit — a genuinely valuable advantage for players who play regularly on our platform.
Enjoy 30-minute withdrawals, a dedicated personal agent, and no daily limits with Platinum status.
Learn MoreOne of the core values that ong24 holds firmly is player autonomy. We believe that every cent you win is entirely yours, and you have the right to decide when and how you wish to use it. This is why the ong24 withdrawal system is designed to give players maximum control without unnecessary bureaucratic complexity.
Unlike some platforms that require players to wait several business days to receive their funds, ong24 processes most withdrawal requests within just a few hours. For Platinum VIP members, processing time can be as fast as 30 minutes — even at night, on weekends, and on public holidays. This means you do not need to plan your withdrawals around the platform's operating schedule; you can submit a request whenever it suits you.
Ong24 also ensures that the withdrawal process is easily accessible across all devices — whether you are using a laptop, tablet, or smartphone. The user-friendly withdrawal interface on the ong24 mobile app is carefully designed so the entire process, from request to confirmation, can be completed in under two minutes. No unnecessary steps, no excessive forms — just a clean and efficient withdrawal experience.
We also understand that every player has different needs. Some prefer to receive funds directly into a bank account for personal financial management. Others prefer using an e-wallet for everyday spending flexibility. That is why ong24 offers multiple withdrawal options at no extra cost for any method — you are free to choose whichever suits you best at any given time.
Answers to the most frequently asked questions about the withdrawal process at ong24.
Register for an ong24 account today and experience our withdrawal system for yourself — fast, secure, and with no hidden fees. Your winnings are waiting.